Refund/Return Policy

Return & Refund Policy – Ronaduo

At Ronaduo, your satisfaction matters to us. We understand that an item may occasionally differ from your expectations or may not be the right fit for your wardrobe. If you need to return an order, our customer service team is ready to help you understand the process and guide you through each step.

Please read the policy below for details about return conditions, refunds, exchanges, and related arrangements.

1. Return Eligibility

To be eligible for a return, your order must meet the following conditions:

  • You must submit your return request within 30 days of the original delivery date.

  • The item must be unused, unwashed, and remain in its original condition.

  • Where applicable, products should be returned in their original packaging.

  • You must provide valid proof of purchase, such as an order number or receipt.

Some items may not be eligible for return, including:

  • Products marked as Final Sale, including specified clearance or promotional items.

  • Customized or personalized products.

  • Items that are non-returnable for hygiene reasons or due to other restrictions under applicable law.

All return exclusions will be handled in accordance with applicable consumer protection requirements.

2. How to Request a Return

If your purchase meets the return requirements, please follow these steps:

Step 1 – Get in Touch

Send an email to service@Ronaduo.com. Include your order number and a short explanation of the reason for your return.

Step 2 – Wait for Return Approval

Our customer service team will review your request. Once approved, we will send you the necessary return instructions and the authorized return address.

Step 3 – Ship Your Return

Pack the item securely and send it to the address provided by our team. We recommend using a shipping service with tracking so you can follow the return shipment.

Return Shipping Costs

Unless applicable law requires otherwise, customers are responsible for the cost of return shipping. If a return is due to a confirmed defective, damaged, or incorrectly supplied item, Ronaduo will cover the applicable return shipping expenses.

Please wait until you receive our return instructions before shipping any merchandise back to us.

3. Refund Processing

Once your returned item has been delivered to us, our team will inspect it to make sure it satisfies the applicable return conditions.

We will contact you after the inspection and confirm whether your refund has been approved.

For approved returns, the refund will be sent to your original payment method within 5–7 business days.

Please note that the time it takes for the funds to appear in your account may differ depending on your bank, card issuer, or payment provider.

4. Exchanges

If you would like to receive a different size, color, or style, please contact our customer service team to inquire about an exchange.

We will assess your request and make reasonable efforts to arrange an alternative item, subject to available inventory and current stock.

Exchange requests are subject to the same general return authorization and shipping procedures outlined in this policy. Please get in touch with us before sending an item back so we can provide the correct instructions.

5. Damaged, Defective or Incorrect Products

We want your order to arrive in good condition and match what you purchased. If an item arrives damaged, defective, or different from the product you ordered, please let us know within 7 days of delivery.

Email service@Ronaduo.com with the following information:

  • Your order number.

  • A brief explanation of the issue.

  • Clear photos showing the affected item and, if relevant, its packaging.

After reviewing the details, we will determine a suitable solution. Depending on the situation and product availability, this may involve sending a replacement or issuing a refund.

If the issue is confirmed to be our responsibility, we will pay the applicable return shipping costs.

6. Delayed or Missing Refunds

If your refund has not appeared within the expected processing timeframe, please try the following:

  1. Review your bank account or payment statement once more.

  2. Contact your credit card company or payment provider, as the refund may require additional processing time.

  3. If you still cannot locate the refund, contact our customer service team at service@Ronaduo.com.

Please provide your order number and any relevant refund details so we can look into the matter and assist you.

7. International Returns

For orders delivered outside the United States, customers are generally responsible for return shipping fees, customs duties, and any applicable taxes incurred when sending merchandise back.

These charges will not apply when the return is caused by an error on our part or when applicable law requires a different arrangement.

For international returns, we recommend selecting a dependable shipping provider that offers tracking to help minimize the risk of delays or lost parcels.

Nothing in this policy is intended to waive or limit any mandatory consumer rights provided under the laws applicable to your purchase.

Contact Us

If you have questions about return eligibility, refund progress, exchanges, or any other details in this policy, please reach out to our customer service team.

Ronaduo

Email: service@Ronaduo.com

Website: www.ronaduo.com

Phone: +1 218-385-2794

Business Address: 1001 Larks Ct, Morrilton, Arkansas 72110, United States

Thank you for choosing Ronaduo. We appreciate your trust and welcome the opportunity to make your shopping experience a positive one.

The Ronaduo Customer Service Team